Terms of service

Effective date: June 7, 2026

Welcome to Optimize My Ads. These terms keep things clear for everyone in the room. By purchasing a seat or attending a session, you agree to them.

1. Who we are

Optimize My Ads ("OMA," "we," "us") is a brand owned and operated by PixelFolk Inc., a Canadian company. You can reach us at hello@pixelfolk.ca.

2. What you're buying

A seat at a live, online group coaching session ("Office Hours"): approximately one hour, limited to 10 participants, held over video call on a bi-weekly schedule. Sessions cover Meta advertising strategy, account reviews, and Q&A. The price per seat is shown at checkout. A seat admits one named person — call links and seats may not be shared, resold, or transferred to someone else without our written consent.

3. Booking and payment

Payment is processed at checkout through our payment provider (Stripe). Your seat is confirmed when payment completes. Session date, time, and joining instructions are provided on the site and by email after purchase. We may change the video platform or joining link with notice.

4. Refunds, transfers, and cancellations

  • Refunds: You may request a full refund up to 48 hours before your session's scheduled start time by emailing hello@pixelfolk.ca.

  • Transfers: Within 48 hours of the session, your seat is no longer refundable, but you may transfer it once to the next scheduled session by emailing us before the session begins.

  • No-shows: If you don't attend and didn't request a transfer before the session started, the seat is forfeited and not refunded.

  • If we cancel or reschedule: If we cancel or move a session for any reason, you choose between a full refund or a seat at the next session.

  • Removal: We may remove a participant who is disruptive, abusive, or violates Section 5. Seats forfeited for conduct are not refunded.

5. Session conduct, recording, and confidentiality

Sessions are live and are not recorded by us — no replays, no clips. In return, participants agree to the same:

  • No recording. You may not record, screenshot, livestream, transcribe, or otherwise capture any part of a session.

  • What's shared in the room stays in the room. Participants may voluntarily share screens, ad accounts, metrics, and business information. You agree not to share, publish, or use another participant's information outside the session.

  • You're never required to share anything. Share only what you're comfortable sharing.

  • You're responsible for ensuring you have the right to share what you show (for example, a client's ad account).

  • Sharing is at your own risk. Sessions include other participants we don't control. While every participant agrees to these confidentiality terms, we cannot guarantee their compliance and are not responsible or liable for any other participant's actions, including misuse of information you choose to share. Decide for yourself what to show: don't share passwords, customer personal data, or anything whose exposure you couldn't tolerate.

We will treat information participants share in sessions as confidential and won't publish it in a way that identifies you or your business without your permission. We may refer to topics or questions in anonymized form (for example, in marketing or content) — never with identifying details.

6. Ad account access

If you choose to grant us partner or viewer access to an ad account before a session, that access is voluntary, read-only in purpose, and used solely to prepare for and conduct your session. We won't make changes to your account unless you ask us to during a session, and we recommend you revoke access after the session. You're responsible for having the authority to grant that access.

7. Educational purposes — no guarantees

Office Hours provides educational and informational content based on Prash's professional experience. It is not financial, legal, or accounting advice, and it is not a done-for-you service or an agency engagement. Advertising results depend on many factors outside our control. We make no guarantees about ad performance, costs, revenue, or business outcomes, and you're solely responsible for decisions you make in your own accounts.

8. Intellectual property

Session materials, frameworks, and content we present remain ours. You're welcome to apply what you learn in your own business; you may not repackage, resell, or redistribute session content as your own training or coaching material.

9. Independence

Optimize My Ads is independent and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. (including Facebook and Instagram) or Shopify Inc. All views and recommendations are Prash's own and do not represent any past or present employer.

10. Limitation of liability

To the maximum extent permitted by law, PixelFolk Inc.'s total liability arising out of or related to a session or these terms is limited to the amount you paid for the seat in question. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost ad spend.

11. Changes to these terms

We may update these terms from time to time. The version posted at the time of your purchase applies to that purchase.

12. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable in it. Disputes will be resolved in the courts of Ontario.

13. Contact

Questions, refund or transfer requests: hello@pixelfolk.ca